Privacy policy
Last updated: 2026-08-21
This policy explains what personal data Broadcastle collects when you use our multistreaming service, why we collect it, who we share it with, and the choices you have. It applies to the Broadcastle website and the Broadcastle dashboard.
1. Who we are
Broadcastle is a hosted multistreaming service operated from Quebec, Canada. Broadcastle is the controller of the personal data described in this policy.
For any question or request about your data, write to support@broadcastle.io. Our support inbox is hosted by Proton Mail.
2. Data we collect
- Account data — your email address, username and the credentials you choose (we store a hash of your password, or the public part of your passkey — never the password itself).
- Connected platforms — when you connect a streaming platform (Twitch, YouTube, Kick or others) we store the authorization tokens that platform issues to us. They are encrypted at rest.
- Stream data — the configuration of your streams and destinations, stream metadata (titles, status, timestamps) and usage counters such as streaming and transcoding minutes. We relay the video you send us to the destinations you choose; we do not keep a copy of it beyond what is needed to relay it.
- Billing data — your plan, subscription status and the customer and subscription identifiers issued by our payment providers. We never see or store your card number or bank details; Stripe and PayPal handle payment details on their own systems.
- Support correspondence — the emails you send us and our replies.
- Technical logs — IP address, browser or client identifier, request timestamps and error reports, kept for a short period for security and troubleshooting.
3. Why we use your data
| Purpose | Legal basis |
|---|---|
| Creating your account, relaying your streams to your destinations, showing chat and analytics, billing your plan | Performance of our contract with you |
| Keeping the service secure, preventing abuse and fraud, sending service emails (sign-in codes, billing notices, important changes) | Our legitimate interest in running a safe and reliable service |
| Connecting optional streaming platforms to your account; any future analytics on our site | Your consent, which you can withdraw at any time |
| Keeping billing and tax records | Our legal obligations |
4. Who we share your data with
We use a small number of service providers that process data on our behalf:
- Stripe and PayPal — payment processing. They receive what is needed to charge you and manage your subscription.
- SMTP2Go — delivery of the emails we send you (sign-in codes, invitations, billing notices).
- Proton Mail — hosts our support inbox, so it holds whatever you email us.
- Hetzner — hosting of our account and control-plane servers and databases, in data centres located in the European Union (Germany).
- Regional streaming servers — the live video you send us is received and relayed by servers located close to you, which may be in Canada, the European Union or the United States. Your video is not retained on them after your stream ends.
The streaming platforms you connect (Twitch, YouTube, Kick and others) receive the video, titles and chat activity you choose to publish to them. Their own privacy policies govern what they do with it.
We do not sell your personal data. We may disclose it when the law requires us to, or to protect our rights, our users or the public.
5. How long we keep it
- Account, stream and connected-platform data: for as long as your account exists. It is deleted when you ask us to close your account.
- Billing records: for as long as tax and accounting law requires, even after your account is closed.
- Technical logs: for a short period, then deleted or anonymised.
- Support correspondence: for as long as needed to handle your request and any follow-up.
6. Your rights
Depending on where you live, you have the right to:
- access the personal data we hold about you, and receive a copy in a portable format;
- have inaccurate data corrected;
- have your data erased, including by asking us to close your account;
- object to, or ask us to restrict, certain processing;
- withdraw a consent you previously gave, without affecting what was done before.
To exercise any of these rights, email support@broadcastle.io. We may ask you to confirm your identity first. You can also lodge a complaint with your data-protection authority — in Quebec, the Commission d'accès à l'information du Québec; in the European Economic Area, the supervisory authority of your country.
7. International transfers
Your account data and our control plane are hosted by Hetzner in the European Union (Germany). The live video you stream is processed by regional servers that may be located in Canada, the European Union or the United States, close to where you stream from, and is not retained after your stream ends. Some of our providers — Stripe, PayPal and SMTP2Go — process data in the United States. Where data leaves the EEA or Canada, these providers rely on standard contractual clauses or equivalent safeguards recognised by the applicable law.
8. Security
Connections to Broadcastle are encrypted in transit. Sensitive records such as platform tokens and stream keys are encrypted at rest, and payment details never reach our systems. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable measures to protect your data.
9. Cookies
We use cookies needed to keep you signed in and remember your language and, if you accept, Google Analytics cookies. See our Cookie policy for the full list.
10. Changes to this policy
We may update this policy as the service evolves. The date at the top of this page shows when it was last changed. If a change materially affects how we use your data, we will notify you by email or in the dashboard before it takes effect.